Terms of Service

Agreement to Terms

These Terms of Service ("Terms") are a legally binding contract between you and ScaleOne Solutions, LLC ("ScaleOne," "we," "us," or "our"). By using the LoadVoice website or platform, you agree to these Terms. If you do not agree, please do not use this website or its services.

Our Services

ScaleOne operates LoadVoice, a voice AI platform for independent freight brokers. LoadVoice uses retrieval-augmented generation (RAG) and large language models to assist brokers with carrier outreach, call handling, and workflow automation. We use cloud infrastructure from enterprise providers including Vercel and Supabase.

We reserve the right to decline, pause, or discontinue services or accounts that are not a good fit, exceed capacity, present unreasonable risk, or cannot be supported due to operational constraints.

LoadVoice is actively being developed. Features described on this website represent the product roadmap and may not yet be fully available. You should not rely on any AI-generated content for legal, financial, or other professional advice. Always verify information with a qualified professional.

AI Disclosure

• • You will receive a clear disclosure before any AI interaction begins
• • For voice calls, you will be asked to consent to recording and transcription before the call starts
• • If you decline consent, the voice call will not proceed
• • The AI does not make consequential decisions about you; it assists with operational tasks and transfers to humans as needed

For more detail on data handling, see our Privacy Policy.

User Responsibilities

• Provide accurate information. You are responsible for ensuring submitted information is correct and current.
• Use the service lawfully. Do not use the service to harass, defame, threaten, or violate applicable laws.
• Respect intellectual property. Do not copy, modify, distribute, or create derivative works without permission.
• Avoid sensitive data. Do not submit health, financial, or other sensitive personal information through our contact form.
• Age requirement. The service is not directed to children under 13. Users under 18 must have parental consent.

Intellectual Property

All content, trademarks, service marks, logos, and software on the LoadVoice website and platform belong to ScaleOne Solutions, LLC or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service for personal or internal business purposes. You may not reverse engineer, decompile, or attempt to extract source code.

Privacy

Our Privacy Policy explains how we collect, use, and protect your personal data. By using the service, you consent to our data practices. We retain contact form submissions for up to 90 days for follow-up and service improvement purposes, then delete or anonymize them, except where retention is required for a specific security incident or legal hold.

Disclaimers

Content generated by our AI may contain errors, outdated information, or hallucinations. It is for informational purposes only and is not professional advice. You assume full responsibility for any actions taken based on the information you receive.

Limitation of Liability

Indemnification

You agree to indemnify, defend, and hold harmless ScaleOne Solutions, LLC and its affiliates from claims arising out of your use of the service, violation of these Terms, infringement of third-party rights, or content you provide.

Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules. Disputes will be resolved through good-faith negotiation. If unresolved within 30 days, either party may pursue resolution in the state or federal courts located in Wyoming, except to the extent mandatory law requires otherwise.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.

Modifications

We may update these Terms from time to time. When we do, we will post the updated Terms on our website and update the "last updated" date above. Continued use of the service means you accept the updated Terms.

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